Why Whereby’s API is the Trusted Solution for Leading Telehealth Platforms

Quality healthcare, anywhere

With Whereby’s seamless, reliable video calling, Telehealth platforms have huge potential to improve session quality, trust and patient satisfaction.

When it comes to growing trust in your telehealth service, you need integrated video calling that keeps patients within your platform and enables clinicians to deliver video consultations through a friendly, stress-free user interface. You need an easy way for users to troubleshoot technical issues in real-time, to keep consultations on track. And you need a flexible, scalable API solution that is pain-free to migrate to, letting you and your engineering team focus on building other key areas of your business.

This is where Whereby Embedded comes in, letting you deliver high quality, seamless video call experiences that prioritise what matters most to patients and practitioners.

A straightforward, trustworthy solution

Fueled by over a decade of WebRTC experience and our close partnership with healthcare professionals, we’ve tailored our API and SDK to the unique needs of telehealth. Get started in minutes with just a few lines of code, then expand and customize the video call experience to fit your needs. Let us handle the building and maintenance of new healthcare-focused video call features, so you can focus on providing the best care experiences and remove unnecessary heavy lifting from your engineers. And deliver high-quality virtual consultations on your platform, leveraging our people-first user experience and interface that is trusted by millions worldwide.

“With Whereby’s API we were able to get up and running in 72 hours and have since provided over 2.5 million video consultations in the NHS.” - Lead Product Manager, Accurx

The frontrunner in web-first telehealth

Whereby Embedded provides a best-in-class telehealth API with a web-first offering that fully embraces the WebRTC standard.

Originally launched in 2013 as ‘appear.in,’ we were among the pioneers of WebRTC-based video calling solutions, offering unique URLs that let users start a call effortlessly by sharing a simple link. This precedes many other options on the market, such as Google Meet (formerly Google Hangouts), which used Flash until 2014, and Zoom, which partially adopted WebRTC in 2019, but still nudges customers to install a native client rather than use a browser. As such, our engineering and product teams hold several decades of WebRTC experience between them. And with millions of people using our service every week, you know our solutions are built on the strength of a globally-tested, high-performing infrastructure.

• Optimized for telehealth: We’re constantly developing new functionality with telehealth in mind, enabling everything from extensive pre-call checkup options, to self-view controls, which allow users to hide their own video window, to a dedicated insights suite for technical troubleshooting.

• Built by the best: Our fully remote culture allows us to be expertise-led and source top global talent, enabling us to build best-in-class video communications for our global customer base.

• Driving better integration: We’re proud to be a W3C member and we work closely with browser engine developers at Google, Mozilla, Apple, Intel and others – both to identify bugs in their engines and to give them feedback on new browser APIs.

“The implementation was so easy, the engineering team did it in the time we had set out for them to do the research. They asked me to test it, we tested it, and it worked. Everyone, especially tech, was shocked at how quick it was.”- Karoon Nair, Head of Product, Nilo.health

Why Whereby?

These are just some of the reasons that Telehealth platforms love Whereby:

• Pain free integration: Whereby is quick and easy to get started, and is built to scale.

• Stable & reliable call quality: Our global mesh network ensures high-quality, reliable connections from anywhere in the world.

• A team that cares: Use our developer-friendly docs or speak to our dedicated experts to help with technical onboarding and support.

• Tried & tested features: We leverage our vast base of active weekly Whereby Meetings users to test new features and configurations before releasing these to Embedded customers.

Our history of telehealth expertise

Powering millions of calls across the globe since 2013.

• 2013- Founded: The company was founded as appear.in during a Summer intern project inside Norwegian telecom company Telenor. One of the very first web applications leveraging the WebRTC standard.

• 2017- new owners: With a rapidly growing global user base and an established reputation in Norway and central Europe, we spun out and found a home with new owners, Videonor.

• 2019- Rebranded: appear.in rebranded to Whereby, bringing with it a complete UX overhaul of our video calling solution, now called Whereby Meetings.

• 2020- Whereby Embedded release: Following market changes driven by the COVID-19 pandemic and the growth of the telehealth sector, we released Whereby Embedded, a highly customizable API enabling developers to add seamless video calling to their platform with Whereby’s celebrated user interface.

• 2023- Became API led: Driven to make our API best-in-class for telehealth, we pivoted our product and engineering teams to focus 100% on building and supporting Whereby Embedded.

• 2024- Building for Telehealth: Throughout 2024, we launched new Whereby Embedded features tailored specifically for telehealth, while prioritizing enhancements to deliver a more flexible and seamless developer experience. This included introducing AI-powered recording transcriptions, several enhancements to our Browser SDK with React Hooks for fully custom video calling implementations, and releasing a React Native SDK.

• 2025 and beyond: We are committed to shaping the future of telehealth alongside our customers by enhancing the flexibility and usability of Whereby Embedded for telehealth applications. Our focus includes delivering an intuitive user experience tailored to telehealth needs, ensuring consistently high call quality, and exploring innovative AI-powered features, such as real-time transcription and clinical insights, to elevate the telehealth experience.

Safe. Secure. Honest.

At Whereby, we prioritize privacy and safety for you and your platform users.

As a European company, we pride ourselves on our strong security posture and commitment to compliance standards. Our solution is focused on privacy and the protection of data – it’s GDPR compliant, ISO 27001 certified and can be configrued as a HIPAA-compliant setup. We’re continually innovating to support the evolving capabilities of your telehealth services while ensuring our solutions are secure for you and your customers.

“We go through strict procedures when we onboard new suppliers, and we’ve previously had to switch providers because they weren’t compliant with NHS regulations. Whereby passed all of our requirements.”- Senior Product Manager, DrDoctor

Ready to try it out for yourself?

Sign up to a free or Build Whereby Embedded plan right now to start testing our API solution.

Take a look at the pricing here if you’re unsure which plan is right for you.

Are you an Enterprise customer with high usage? We offer volume discounts for larger customers. Please reach out to a member of our Sales team to learn more.

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