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Frequently Asked Questions
What’s a participant and what’s a room?
A room is a designated meeting space that you can access from any browser. A participant indicates one “person” in the room. For example, the Pro plan has 3 customizable rooms and holds up to 12 participants in a room.
Can I have multiple users & admins?
Only the Business plans offer multiple user support. Every employee you add to your Business plan can be set to a user, or an admin. Every user can create their Personal room, but only admins can add/delete and manage Team rooms.
What’s the difference between Free and Pro plans?
The Pro plan allows up to 12 participants in a room, whereas Free plan allows 4. The Pro plan also has presenter view screen sharing, meaning there is an extra stream for shared screen whereas Free plan replaces the presenter’s video.
Can I record conversations on Whereby?
Yes! All Business plans include the recording feature. You can also enjoy unlimited recording with a Pro plan subscription for an additional $5 a month.
Can I pay annually instead of monthly?
You sure can! Both the Business and Pro plans can be paid monthly or annually. By subscribing to annual plans, you don’t have to worry about monthly payments, and you save some cash while you’re at it.
How can I cancel my subscription?
You can cancel your subscription to Whereby at any time. You will continue to receive the features for the services you’ve paid for until the end of that billing cycle.
For additional questions, please visit our Support Center or email us at support@whereby.com.
