How Whereby is Supporting a Switch From Twilio for Real-Time Video Services

This offer has expired. Please visit our comparison page for more info on switching from Twilio to Whereby.

This week, Twilio announced that they will be sunsetting their Programmable Video product as part of a restructure and a re-focus for their team. This news has undoubtedly caused uncertainty among customers relying on their real-time video solution to power their services. So we are doing everything we can to help anyone who is looking to switch have an easy and stress-free transition.

Free first month, Free onboarding

We are offering any Twilio customer that chooses to switch to Whereby by the end of March 2024 one month of unlimited usage, completely free. On top of that, our dedicated Solutions team are on hand to provide free onboarding and technical support to get you up and running without any hiccups.

Get in touch with our team here

See the differences between Whereby and Twilio here

View our migration guide here

Why Whereby?

At Whereby, we’ve been solely focused on developing best-in-class video conferencing solutions for over 10 years. We’re not distracted by other product offerings; our sole focus is to provide high-quality, reliable and secure real-time video solutions. With a strong track record and millions of active users per day, you can be confident that our product won’t let you down.

We offer flexible solutions depending on your needs. Whether embedding our much-loved meeting rooms via an iframe with just a few lines of code, or using our API and SDK for deeper levels of integration and customization, we’re confident that our solutions can work for your use case.

Check out our developer documentation to learn more.

But Twilio recommend we use Zoom…

As part of Twilio’s announcement, they have partnered with Zoom and are recommending customers switch to Zoom’s Video SDK. While we have great respect for Zoom, we believe that their developer solutions for real-time video are overly complex and cumbersome, and are likely not the most logical choice for many use cases. Here are just a few of the reasons why:

• Zoom is not fully built on WebRTC APIs; it uses certain components of WebRTC, but it doesn’t utilize its full power: this results in extensive limitations for browser-based apps in terms of both performance and features.

• Zoom is only offering Migration Engineering Resources to “select customers”.

• Integrated video solutions are not Zoom’s core focus, making it challenging to build specialised and custom interfaces on top of the Zoom Web SDK. Furthermore, future development and improvements may not be prioritised as Zoom is mainly focused on its core meetings product.

• Zoom’s Web SDK depends on the relatively new SharedArrayBuffer API to support many core features of a video call solution including gallery view, virtual backgrounds and 720p. SharedArrayBuffer requires developers to configure cumbersome “cross-origin isolation” headers, and iframes increase the complexity even further, as per Zoom’s own documentation.

• There is limited browser support: Zoom’s background effects do not work in Firefox at the moment, and as SharedArrayBuffer is not supported in Android System WebView, none of the features depending on it will work either.

See more differences between Whereby and Zoom SDK.

Getting started with Whereby

If you want to test out Whereby and decide if we’re a good fit for you, sign up for a free account and get started with. our migration guide and our developer docs. We've also published a quick and easy migration guide to help you to get started.

To take advantage of our Twilio switch deal which includes:

• One month of free usage

• Free onboarding

Please get in touch with our team here

Terms and Conditions

1. The promoter is Whereby AS.

2. The offer is valid for existing Twilio Programmable Video customers only. Additional proof will be required.

3. This offer is valid when signing up to a paid Whereby Embedded plan only.

4. The offer entitles customers to:

   1. Their first month free of cost following signing up to a paid Whereby Embedded plan.

   2. Free onboarding via our Solutions Engineering team

5. To redeem the offer, the customer must contact Whereby via the contact form here.

6. This offer cannot be used in conjunction with any other offer.

7. Only one offer can be used per contract for new Whereby customers.

8. In order to claim, the customer must be signed up to a paid Whereby Embedded plan by 31st March 2024.

9. This offer expires at 23.59PM CET on 31st March 2024.

10. Whereby reserves the right to hold void, suspend, cancel, or amend this offer where it becomes necessary to do so.

11. By using this offer you agree to our terms and conditions.

12. This offer is governed by Norwegian law.