The State of Virtual Care
Insights and Trends From the Telehealth Industry
Released: September 2025
Virtual care is becoming the backbone of modern healthcare. But as adoption grows, so do the challenges. We surveyed leading experts who both deliver and facilitate telehealth to uncover where the industry stands today, the barriers holding it back, and the opportunities that will define its future.
Key topics covered
Patient engagement
Building trust
The importance of UX & UI
The risks of “good enough”
Beyond Access: Redefining the Telehealth Experience
Telehealth has already transformed how patients and clinicians connect. Yet basic access and delivery are just the starting point. The real opportunity lies in making virtual care accessible, trusted, and effortless for anyone, anywhere, anytime.
This report explores the urgent priorities shaping tomorrow’s telehealth solutions. So whether you’re a C-Suite leader steering strategy or a Product or Engineering leader building platforms, you’ll find critical insights to guide smarter, more sustainable decisions.
Our findings will help you:
Validate your current strategy with confidence.
Identify blind spots that could undermine adoption.
Refocus on what truly matters to deliver better care.
